Automatic return labels for Shopify: DHL, DPD, GLS & more.
Every return shipment needs a label – but nobody should be creating them by hand. ZackReturns generates return labels automatically the moment a return passes your rules: for DHL, DPD, GLS and more, QR code included. Your shopper gets the label instantly – you don't touch a thing.
Why manual labels don't scale
While returns are rare, it's manageable: open the carrier portal, type in the address, download the PDF, e-mail it over. At a few returns a week, that turns into a genuine time sink – and every delay produces the same message in your inbox: “Where's my return label?”
It's expensive even before you count your own time: third-party industry figures – such as those from the EHI Retail Institute – put the cost of a return at around €10, covering processing, shipping and loss of value. Creating labels by hand only inflates that number.
Approval first, label second – the automatic flow
Sending a label for every request sounds convenient, but it gets costly: returns outside your return window would get one too. ZackReturns creates the return label only once the return has passed your rules – via auto-approval within seconds, or manually with one click.
- Your shopper registers the return in your Returns Portal – on your domain, in your branding
- ZackReturns checks your rules automatically: return window, return reasons, auto-approval
- On approval, the return label is generated automatically – QR code included
- Label and QR code go straight to your shopper; the return stays visible in your dashboard
QR code included: no printer needed
Plenty of shoppers simply don't own a printer – and every hurdle in the return shipment ends up as a question in your inbox. That's why every label comes with a QR code: at supported carriers, your shopper just shows the code at the parcel shop or post office and the label is printed on the spot.
Less friction for your shopper – and fewer “how do I print this?” e-mails for you.
Who pays for the return shipment? You decide.
Free return shipping, a flat fee, or your own rules – you set what the return shipment costs. If you charge a fee, ZackReturns deducts it from the refund automatically: no chasing payments, no open balances.
That keeps things fair – shoppers who return a lot share the cost, and you still never have to follow up over a shipping fee. Return shipping fees are available from the Growth plan, same as automatic labels.
Which carriers – and on which plan?
ZackReturns creates labels for DHL, DPD, GLS and more – the carriers that matter when you ship to shoppers in Germany and the EU – always with a QR code. Labels are tiered by plan so you don't pay for what you don't need: automatic return labels start on the Growth plan (DHL); multi-carrier – DPD, GLS and more side by side – is part of the larger plans from 800 returns a month.
Which carriers you actually need is exactly what the free setup call is for – setup included.
Frequently asked questions
- Which carriers does ZackReturns support?
- DHL, DPD, GLS and more – return labels are created automatically, QR code included. On the Growth plan you start with DHL; multi-carrier is part of the larger plans. We'll sort out which carriers you need in the setup call.
- Does my shopper need a printer for the return label?
- Not at supported carriers: every label comes with a QR code your shopper shows at the parcel shop or post office – the label is printed there.
- When exactly is the return label created?
- Only once the return has passed your rules – via auto-approval within seconds or manually with one click. No return you'd rather decline ever gets a label.
- Can I pass the return shipping cost on to my shopper?
- Yes – provided you disclose the costs correctly. Your rules define whether return shipping is free or carries a fee – and ZackReturns deducts the fee from the refund automatically.
This page provides general information and is not legal advice. Whether and how you may pass on return shipping costs or fees should be reviewed legally for your store.